Be New Studio Policy

  • If you have little to no experience with Pilates, a complimentary new client private session is required before enrolling in any group equipment classes.
  • Liability form must be completed before beginning any workout.  Please complete online prior to your first class or session.
  • Our Monthly Unlimited Packages are limited to one class per/day. Clients must register for desired class at least 12 hours in advance, as well as cancel 12 hours in advance to avoid a $35 late cancel fee. Classes must have at least two clients signed up for class to run. If 12 hours prior to class, the class has one or less registered, it is within the instructors discretion to cancel class. Those registered will be notified of class cancelations. 
  • Please refrain from wearing clothing with any zippers as it can damage our equipment.
  • Advance sign-up is required for all classes.  Kindly schedule ahead to reserve a spot, as class size is limited.  Private sessions are available by appointment only.
  • Please cancel within 12 hours to avoid full charge of a class or private.  This is strictly enforced as we do have a waitlist.  No exceptions will be granted as we need to respect our instructors and others in your class.
  • We reserve the right to change or cancel any class for any reason.  Clients enrolled in that class will be notified by either phone or email and will be offered a make-up class.
  • Please remove shoes and silence cell phones prior to entering studio.
  • A 12-hour notification is required to be eligible for a make-up class.  Missed classes must be completed no later than 2 weeks into the following session.
  • Private session packages must be completed within 8 months of purchase.  Private package purchases are final and no refunds will be granted. 
  • Class signup and payment (MC, Visa, Discover, check or cash) must be received in advance in order to reserve a spot in the 10-week session.
  • All purchases are final.  No refunds will be granted.